DNS
How do I request support to update my domain’s name servers?
You can create a ticket for support either by visiting https://spiderz.zendesk.com/hc/en-us/requests/new or by emailing support@spiderz.com from your registered email address. ... continue reading
How do I manage DNS for a domain registered with Spiderz?
Spiderz isn’t a domain registrar, but we can point your domain to your desired name servers or your registrar’s. Alternatively, ... continue reading
Why does it say “pending update” on my domain status after changing DNS at my registrar?
The “pending update” status typically means that the changes you made to your DNS settings are in the process of ... continue reading
How can I ensure uninterrupted email service during a DNS change?
To ensure uninterrupted email service, you should update the correct MX (Mail Exchange) records on your new hosting server. For ... continue reading
Why do some websites still show my old host even after changing name servers?
Name server updates can sometimes take between 24 to 48 hours to propagate across the internet due to various caching ... continue reading
How can I check if my domain is pointing to Spiderz’s name servers correctly?
To verify if your domain is pointing to Spiderz’s name servers: Good to Know: These tools provide a real-time view ... continue reading
What’s the difference between a domain registrar and a hosting provider?
A domain registrar is where you purchase and manage domain names. A hosting provider offers server space for your website’s ... continue reading
Can I have my domain registered at one company and use Spiderz’s hosting?
Yes, you can. Your domain registration and hosting can be with different providers. Just point your domain’s name servers to ... continue reading
I’ve updated my name servers, but my website still isn’t displaying correctly. What should I do?
First, ensure you’ve waited for the DNS propagation period, which can take up to 48 hours. If it’s been more ... continue reading
How long does it take for name server changes to take effect?
After updating name servers, it usually takes between 24 to 48 hours for the changes to fully propagate across the ... continue reading
Why is it important to set the correct name servers for my domain?
Name servers act like signposts on the internet, directing traffic to the right website. Setting the correct name servers for ... continue reading
How do I update my domain to use Spiderz’s name servers?
Visit your domain registrar’s website (where you purchased your domain). After logging in: Good to Know: The steps might differ ... continue reading
What are the domain name servers for Spiderz hosting?
To ensure your website is correctly directed to Spiderz hosting, set your domain’s name servers as follows: Good to Know: ... continue reading
Our handy .ae Domain Transfer Guide (2025)
Learn how to transfer your .ae domain to a new registrar, including reasons for transferring and the necessary steps to take.