Last updated: 23 September 2026.
This policy explains how Spiderz Web International FZC collects and uses personal information when you visit GBz, create an account, place an order or contact us.
Information we collect
We may collect your name, email address, phone number, company name, billing address, VAT number, domain, order and invoice details, support messages, service records and marketing preference.
We also receive technical information needed to operate and secure the service, such as IP address, browser information, timestamps, device information and security logs.
How we use it
- To create and secure your GBz account.
- To process orders, payments, invoices, refunds and renewals.
- To provision and support hosting services.
- To send service, security and renewal messages.
- To answer enquiries and support requests.
- To prevent fraud, abuse and security incidents.
- To meet legal, accounting and regulatory obligations.
- To send marketing messages when you have chosen to receive them.
Payment information
Payments are handled by the payment provider selected at checkout, such as Stripe or PayPal. GBz does not store complete payment-card details. The provider processes payment information under its own privacy terms.
Who receives information
We share personal information only where needed with service providers that help us operate GBz, including hosting infrastructure, email delivery, payment processing, fraud prevention and professional advisers. We may also disclose information where required by law, to protect rights or security, or as part of a business transfer.
We do not sell personal information.
Storage and retention
Information may be processed in the UAE and in other countries used by our service providers. We use reasonable safeguards when information is transferred or stored.
We keep information only for as long as needed to provide the service, maintain business and tax records, resolve disputes, enforce agreements and meet legal obligations.
Security
We use reasonable administrative and technical measures to protect personal information. No method of online transmission or storage can be guaranteed completely secure.
Your choices
You may ask to access, correct or delete personal information, subject to legal and operational requirements. You may opt out of marketing messages at any time. Service and security messages are still sent when needed to operate your account.
Cookies
GBz uses cookies needed for account sessions, security and site preferences. See our Cookie Policy for details.
Contact us
Privacy questions and requests can be sent through the GBz contact page.