Last updated: 23 September 2026.
GBz support covers the hosting platform and helps customers identify whether a problem is within the GBz service.
What we support
- Availability of core hosting services, including web, email, database, FTP and cPanel access.
- GBz account access, billing, invoices, renewals and plan changes.
- Basic connection details for common email and FTP applications.
- Server software and configuration managed by GBz, including cPanel, Apache, PHP and MySQL.
- Investigation of service availability, server-side faults and platform security issues.
What is outside support
- Designing, building, changing or debugging a website or application.
- Installing, maintaining or repairing software on your computer or device.
- Debugging third-party themes, plugins, scripts, applications or external services.
- Recovering credentials or data held only by you or another provider.
- Work that requires access to a third party’s account unless separately agreed.
Backups and restoration
You are responsible for maintaining current independent backups of your data. GBz keeps regular server backups for disaster recovery but does not guarantee that every item can be restored.
If an archived backup exists, a manual restoration request costs AED 750 plus VAT. The fee is waived when the data loss was caused by GBz.
Helping us respond
Include the affected domain, what you expected, what happened and any exact error message. Never send passwords, complete payment-card details or private keys in a support request.
Contact us
Existing customers should open a request from their GBz account. Other questions can be sent through the GBz contact page.