KB
How can I filter and block specific email addresses or domains in cPanel?
To block specific email addresses or domains use Global Email Filters in cPanel. Login to your cPanel account. Under the ... continue reading
How do I set up an out-of-office or vacation autoresponder in cPanel?
In cPanel, go to the “Email” section and select “Autoresponders”. Click “Add Autoresponder”. Fill in the necessary details such as ... continue reading
I’m having trouble sending/receiving emails. How can I troubleshoot?
Common causes include incorrect email settings, full mailbox quotas, or incorrect passwords. First, verify your settings (IMAP/SMTP/POP3) are correct. Check ... continue reading
How do I set up email forwarding in cPanel?
In cPanel, go to the “Email” section and click on “Forwarders”. Click “Add Forwarder”, input the “Address to Forward” username, ... continue reading
What are the incoming (IMAP/POP3) and outgoing (SMTP) server settings for Spiderz email?
Use the following email settings to configure your email client on your desktop, tablet or phone. The steps vary from ... continue reading
How can I access my emails through webmail?
You can access your Spiderz webmail by visiting: Remember to replace ‘yourdomain.com’ with your actual domain name. Once you are ... continue reading
What’s the default quota for an email account and how can I change it?
The default quota for an email account in our systems is set to “Unlimited”. You can also specify a value ... continue reading
How do I create a new email account in cPanel?
Log into your cPanel account*. Navigate to the “Email” section and click on “Email Accounts”. Click on “Create”. Select the ... continue reading
Can MX records point to an IP address or only to a domain name?
MX records, or Mail Exchange records, are specifically designed to point to a domain name and not directly to an ... continue reading
KB • MX (Mail Exchange) • Updated March 27, 2026
If I’m switching back to cPanel email service, which email routing setting should I use?
When reverting to the cPanel email service, you should set the email routing option to “Local Mail Exchanger” within cPanel. ... continue reading
KB • MX (Mail Exchange) • Updated March 27, 2026
What setting do I have to change in cPanel if my MX records point elsewhere?
If your MX records point elsewhere, ensure that in cPanel, under ‘Email Routing’, you select ‘Remote Mail Exchanger’. This tells ... continue reading
KB • MX (Mail Exchange) • Updated March 27, 2026
How do I check if my MX records are set up correctly?
You can use online tools like dnschecker.org or dnswatch.info to verify your MX records. Enter your domain, select MX, and ... continue reading
KB • MX (Mail Exchange) • Updated March 27, 2026
What are the default MX records for Google Workspace Gmail service?
For Google Workspace Gmail, you can use either the traditional 5 MX records or the new single MX record that ... continue reading
KB • MX (Mail Exchange) • Updated March 27, 2026
What are the default MX records for Microsoft 365?
Microsoft 365 MX records typically follow the format: However, always refer to Microsoft’s official documentation or your admin portal for ... continue reading
KB • MX (Mail Exchange) • Updated March 27, 2026
What are the MX records for SpamExperts service?
To configure SpamExperts in cPanel, you’ll need to update your domain’s MX records to point to SpamExperts’ servers. Here are ... continue reading
KB • MX (Mail Exchange) • Updated March 27, 2026
What is the default MX record for a cPanel hosted domain?
The default MX record for a cPanel hosted domain has a priority of ‘0’ (zero) and points directly to the ... continue reading
KB • MX (Mail Exchange) • Updated March 27, 2026
How do I set up MX records in cPanel?
In cPanel, navigate to the ‘Zone Editor’, then select ‘Manage’ next to your domain. Here, you can add or edit ... continue reading
KB • MX (Mail Exchange) • Updated March 27, 2026
How long does it take for an MX record change to take effect?
When you update an MX record, the change might not be instant due to DNS propagation. It can take anywhere ... continue reading
KB • MX (Mail Exchange) • Updated March 27, 2026
How do MX record priorities work?
MX record priority determines the order in which mail servers are used when sending email to your domain. A lower ... continue reading
KB • MX (Mail Exchange) • Updated March 27, 2026
What are MX records and why are they important?
MX (Mail Exchange) records are a type of DNS record that specifies the mail server responsible for receiving email for ... continue reading
KB • MX (Mail Exchange) • Updated March 27, 2026
How do I request support to update my domain’s name servers?
You can create a ticket for support either by visiting https://spiderz.zendesk.com/hc/en-us/requests/new or by emailing support@spiderz.com from your registered email address. ... continue reading
How do I manage DNS for a domain registered with Spiderz?
Spiderz isn’t a domain registrar, but we can point your domain to your desired name servers or your registrar’s. Alternatively, ... continue reading
Why does it say “pending update” on my domain status after changing DNS at my registrar?
The “pending update” status typically means that the changes you made to your DNS settings are in the process of ... continue reading
How can I ensure uninterrupted email service during a DNS change?
To ensure uninterrupted email service, you should update the correct MX (Mail Exchange) records on your new hosting server. For ... continue reading
Why do some websites still show my old host even after changing name servers?
Name server updates can sometimes take between 24 to 48 hours to propagate across the internet due to various caching ... continue reading
How can I check if my domain is pointing to Spiderz’s name servers correctly?
To verify if your domain is pointing to Spiderz’s name servers: Good to Know: These tools provide a real-time view ... continue reading
What’s the difference between a domain registrar and a hosting provider?
A domain registrar is where you purchase and manage domain names. A hosting provider offers server space for your website’s ... continue reading
Can I have my domain registered at one company and use Spiderz’s hosting?
Yes, you can. Your domain registration and hosting can be with different providers. Just point your domain’s name servers to ... continue reading
I’ve updated my name servers, but my website still isn’t displaying correctly. What should I do?
First, ensure you’ve waited for the DNS propagation period, which can take up to 48 hours. If it’s been more ... continue reading
How long does it take for name server changes to take effect?
After updating name servers, it usually takes between 24 to 48 hours for the changes to fully propagate across the ... continue reading